FAQ
Questions about Collect.
Settlement, payment methods, pricing, onboarding and compliance. If something isn't answered here, ask when you join the early-access list.
Settlement
What does "settled in minutes" mean?
Most payments reach your account within minutes of the customer paying. A few bank rails only release funds during local banking hours, so the time depends on the method your customer used. We show the expected time for each method before you go live.
Which currency do I receive?
You choose. Your own local currency to your bank account, US dollars, or USDC and USDT to a wallet. You can split between them if you want to hold part of your revenue in dollars.
Do I need to hold crypto?
No. Collect uses stablecoin rails internally to move money quickly, but you can settle entirely in your own currency and never touch a wallet. Stablecoin settlement is there only if you want it.
What exchange rate do I get?
The rate is locked at the moment your customer pays, and it's recorded against the payment along with the amount and fees. You can reconcile every payment back to the rate it used.
What happens with refunds and chargebacks?
Refunds return to the customer's original payment method. Card payments can still be disputed under the scheme rules of the customer's country, and you're notified through a webhook when a dispute opens.
Payment methods and markets
Which payment methods can my customers use?
Visa and Mastercard everywhere Collect operates, plus the local methods each market prefers: Pix in Brazil, UPI in India, GCash and Maya in the Philippines, QRIS in Indonesia, M-Pesa in Kenya, iDEAL in the Netherlands and more. The coverage page lists them country by country.
Which countries will you support at launch?
Launch markets are chosen from what early-access businesses ask for. If the market you need isn't listed yet, tell us when you apply and it counts toward the order we open them in.
Where can my business be registered?
Collect is opening to businesses in a first set of countries and adding more through 2027. Tell us where you're incorporated when you apply and we'll confirm whether you're in the first group.
Can I show prices in my customer's currency?
Yes. Checkout displays the price in the local currency using the locked rate, so the customer sees what they'll actually be charged rather than a foreign-currency amount their bank converts later.
Pricing
How much does Collect cost?
Pricing is shared with early-access businesses before launch. It depends on monthly volume and which markets you collect from, since the cost of a local method differs from a card. Add your volume when you apply so we can quote accurately.
Are there setup or monthly fees?
We'll confirm the full fee structure with early-access merchants before launch, including anything beyond per-transaction pricing.
Who pays the FX spread?
Conversion is priced into the transaction and shown per payment rather than applied invisibly at payout. You'll see the rate used on every settlement record.
Onboarding
How long does it take to go live?
You can build against the sandbox as soon as you have an account. Going live depends on how quickly your business verification completes, which is mostly a question of how fast your documents arrive.
What documents do you need?
Certificate of incorporation, business address, identification for directors and beneficial owners, and a description of what you sell and to whom. All uploaded online.
Can I test before verification finishes?
Yes. Sandbox keys let you run payments in every currency and watch simulated settlements land, including webhooks, while verification is under way.
Do I need a developer?
Not necessarily. Payment links are created from the dashboard with no code. A hosted checkout needs only a redirect. The full API is there if you want to control the experience yourself.
Compliance and security
Who is behind Collect?
Collect is a product of OnMeta, operated by Abhibha Technologies Pte. Ltd. OnMeta's existing infrastructure already moves money for users of major wallets and exchanges across Asia and Latin America.
Is Collect licensed?
In each market, payments run through partners holding their own local licences and scheme memberships, rather than through a single cross-border acquirer.
How is card data handled?
Card data is processed by PCI DSS–certified partners. With hosted checkout it never touches your servers.
What monitoring is in place?
Transactions are monitored and parties are screened against sanctions lists. Every merchant completes KYB before taking live payments.
Technical
How do I know when money has settled?
A payment.settled webhook fires with the amount received, the rate used, the bank reference and how long settlement took. See the webhook reference.
Is there a sandbox?
Yes, with test methods for each market, simulated settlement and full request logs.
Which SDKs are available?
Node.js, Python, PHP, Java and Go at launch, plus an OpenAPI spec and a Postman collection. The developers page has the current list.
Can I add a market without changing my code?
That's the intent. Currency and payment methods are resolved from the customer's country at checkout, so adding a market is a configuration change rather than a new integration.
Still have a question?
Join the early-access list and ask it. We answer every business that applies.